Congratulations to our client Kent Catering Service Limited who have won the Sheppey Business of the Year two years running for 2017 and 2018.
Kent Catering Service Limited has continued to grow its business off the back of its commitment to a localised and timely service provision. The business continues to progress in a sector dominated by larger national players, with their key differentiator being their quality of service delivery.
At the 2017 Swale Business Awards, Kent Catering Service received the coveted accolade of Sheppey Business of the Year. Now the Sheerness-based business once again has won the award. The 20+ strong business has continued to go from strength to strength as they offer the supply, servicing, installation, and cleaning of all commercial catering equipment including Gas, Electric, and Refrigeration. KCS also offers maintenance agreements along with kitchen canopy and extraction services. Evelyn Irwin, Media Manager at Kent Catering Service stated: “All our staff and most of our clients are Kent-based which allows us to be pro-active with the way we respond to our clients. Whilst being able to offer rapid response times and emergency call-outs (within 1-2 hours if required), we also aim for a first-time fix and try to make sure next day repair is aimed for”. By providing the complete package of service KCS has adapted to become a one-stop-shop solution at their clients’ doorsteps.
KCS has had an incredible journey over the two decades, starting as a one-man band running from home and progressing to be a nationally recognised, industry leader. Over the last 19 years, the business has grown its reputation across a diverse customer base in the public and private sector, which includes schools, universities, hospitals, industrial kitchens, restaurants, and hotels. Evelyn continued, “Over the years we have carried out a variety of works for nearly 2,000 customers and one of our sites has over 1,500 appliances. Regardless of whether our clients have a service agreement, we have sustained 95% of all our clients – some for as long as 17 years. Building long-term relationships, supporting and contributing to each other’s successes is beneficial for great value and service at both ends.
“The company ethic is about providing customer satisfaction and a large part of our success is down to our highly driven and dedicated staff whom we invest and care for like a family business”.
The business has plans to add even more staff to their expanding team and to grow both their customer base and office space, all from their Swale location. “We continually strive to provide equal partnerships with all our customers by being a service-orientated company,” Evelyn said. “We aim to work with the speed and personal touch of a local business, whilst embodying the skills and experience of a far-reaching organisation to make sure that all our customers receive consistently high-quality service”.
Evelyn discussed the changes that had been taking place in the business since they picked up the Sheppey Business of the Year award in September. “Within the last few months, KCS has been awarded a position on The ESPO Public Sector Procurement Framework 98. The benefits customers can receive from using companies with an ESPO position include discounted rates and a full assessment of companies’ financial stability, track record, experience, and technical and professional ability”. Through gaining a position KCS has added more new customers and has carried out a larger amount of works for existing customers by implementing stricter working policies to maintain high levels of service.
Finally, Evelyn spoke about winning the award “Winning Sheppey Business of the Year at the last Swale Business Awards has been the perfect example of our impact in the Kent area and we are extremely grateful for the recognition we have received. We will soon be celebrating our 20th year in business and becoming a finalist and winning an award is invaluable. It means that our long-standing business plan in this industry is continuing to be successful and it is a grand reflection of how the loyalty of all our staff and clients furthers our success”.
For further information about Kent Catering Service visit: http://www.kentcateringservice.co.uk/
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